Data protection & Cookies
Last update: 2019-01-10
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection policy.
This statement explains what personal data we collect from you, through our interactions with you and through our products, and how we use that data.
References to “products” in this statement include services, websites, apps and software that we operate and/or offer.
The provision of personal data requires a minimum age of 18 years and sufficient legal capacity to contract.
Please note that some of our products include links to products of third parties whose data protection practices differ from ours. If you provide personal
data to any of those products, your data is governed by their data protection statements.
Who is responsible
Calle Dali 2
18690 Almuñécar (Granada), Spanien
If you have questions or comments about this statement or believe that we have not adhered to it, please contact us.
In case of divergences with us in relation to the processing of your data, you can file a claim with the Spanish data protection agency:
Agencia Española de Protección de Datos
What personal data we collect and how
The data we collect can include the following:
- Name, contact data and billing data. We collect your first and last name, email address,
postal address, phone number, tax identification number and other similar contact and billing data.
- Credentials. We collect passwords, password hints, and similar security information used for
authentication and account access.
- Payment data. We collect data necessary to process your payment if you make purchases, such
as your credit card number. When possible, this data is passed directly to our payment processors and we do not store or process it in any other way.
- Technical data. We collect technical data, such as IP addresses and browser information, from
the interactions with our products.
- You normally provide this data directly, such as when you contact us or interact with our products. We also may obtain data from publicly-available
sources, such as web sites or other data in the public domain.
You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data that is
necessary to provide a product or feature, you may not be able to use that product or feature.
How we use personal data
We use the data we collect for only for two basic purposes, described in more detail below: (1) to operate our business and provide (including improving
and personalizing) the products we offer, (2) to send communications, including promotional communications.
Providing and improving our products. We use data to provide and improve the products we offer and
perform essential business operations. This includes operating the products, maintaining and improving the performance of the products, developing new features, and providing customer support. Examples of such
uses include the following:
- Providing the products. We use data to carry out your transactions with us and to provide our
products to you. For example, we use data for billing.
- Customer support. We use data to diagnose product problems, and provide other customer care
and support services.
- Product improvement. We use data to continually improve our products, including adding new
features or capabilities. For example, we use error reports to correct product defects.
- Business operations. We may use data to develop aggregate analysis and business intelligence
that enable us to operate, protect, make informed decisions, and report on the performance of our business.
- Technical data, such as IP addresses, is only used to operate and control our technical infrastructure, and to enhance security. For example, we may
use technical data to troubleshoot a problem, to detect security-relevant events, or to detect fraudulent transactions. Another way we may use technical data is for aggregated statistics to our products or
to enhance the speed of our products.
Communications. We use data we collect to communicate with you and personalize our communications
with you. For example, we may contact you by phone or email or other means to inform you when a subscription is ending, let you know security-relevant events, update you or inquire about a service, invite you to
participate in a survey, or tell you that you need to take action in relation to one of our products that you are using. Additionally, you can sign up for email subscriptions and choose whether you wish to
receive promotional communications from us by email.
Reasons we may share personal data
We generally do not share your personal data with third parties unless we have your explicit consent to do so. But in some cases it may be required to
share some of your personal data to:
- comply with applicable law or respond to a valid legal process;
- complete any transaction or provide any product you have requested or authorized;
- process a payment to make a purchase;
- operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.
- For example, we may be required to share some of your personal data with tax authorities.
We will share payment data with banks and other entities that process payment transactions, and for fraud prevention. This list details our payment
processors and their data protection policies:
- PayPal (may include credit and debit card payments)
- We also may share personal data with companies working on our behalf for the purposes described in this statement. In such cases, these companies must
abide by our data protection and security requirements and are not allowed to use personal data they receive from us for any other purpose.
Our websites may include references to resources on servers operated by third parties. For example, we may embed external fonts, images or videos in our
websites via Content Delivery Networks to improve the performance. Because your browser connects to those third parties' web servers to retrieve that content, those third parties may collect information
about your online activities across websites or online services.
Where we store and process personal data; Security
Personal data collected by us is exclusively stored and processed within the European Economic Area, and at locations under our direct control, or at
Since our payment processors are international companies, when a payment is processed by them, it is possible that they transfer your payment transaction
data to countries that do not belong European Economic Area (see above Reasons we may share personal data for their data protection policies).
We have taken the required technical and organizational measures to protect your personal data from unauthorized access, modification or loss. For example,
we use the HTTPS protocol (sometimes also called SSL or TLS) to protect the data while it is being transmitted.
Please note that transmitting data over the Internet (for example, when communicating by email) cannot always be secured, and access to it by third parties
may be possible.
How to access and control your personal data
You have the right to view, correct and restrict your personal data, or to delete it once it is no longer required. You can also make choices about our
collection and use of your data. Please contact us if you wish to access or delete your personal data; we will respond within 30 days.
Our retention of personal data
We retain personal data for as long as necessary to provide the products and fulfill the transactions you have requested, or for other essential purposes
such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Once the data is no longer needed, and you do not explicitly request its deletion, we may retain it for a
reasonable grace period. For example, we may retain the data if we expect that a customer may decide to re-enlist our products after not using them for some time.
Your communications preferences
You can choose whether you wish to receive promotional communications from us by email. If you receive promotional email messages from us and would like to
opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email by contacting us.
Cookies and similar technologies
purposes, depending on the product, including:
- Storing your Preferences and Settings. Settings that enable our products to operate correctly
or that maintain your preferences over time may be stored on your device. For example, we may save preferences, such as language and currency, so those do not have to be reset each time you return to the
- Sign-in and Authentication. When you sign into a website using your personal account, we
store a unique ID number in an “secure” cookie on your device. This cookie allows you to move from page to page within the site without having to sign in again on each page. You can also save
your sign-in information so you do not have to sign in each time you return to the site.
- Storing information that you provide. When you interact with our websites and provide
information, such as adding an item to a shopping cart, we store the data in a cookie to remember the information.
- Some of the cookies we commonly use are listed below. This list is not exhaustive, but it is intended to illustrate the main reasons we typically set
- referrer – Allows us to know when you arrived on our website and from which other website.
- prefs – Your preferences, such as language and currency.
- In addition to the cookies we set when you visit our websites, third parties may also set cookies when you visit our sites. In some cases, that is
because we have hired the third party to provide services on our behalf, such as site analytics. In other cases, it is because our web pages contain content from third parties, such as videos, images or
fonts. Because your browser connects to those third parties' web servers to retrieve that content, those third parties are able to set or read their own cookies on your device and may collect information
about your online activities across websites or online services. We have no control over third-party cookies, we therefore recommend that you
disable or block them in your browser.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to
decline cookies if you prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies, and some preferences that are
dependent on cookies may not be able to be respected.
If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted.
Instructions for blocking or deleting cookies are available in your browser's help or documentation. For the most common browsers:
- Our web pages and emails may contain electronic images known as web beacons that we use to help deliver cookies on our websites, count users who
have visited those websites, or to know if a specific email message has been viewed.